odin helps technology

We Can Help With Technology

Odin Technologies is a Managed Service Provider or MSP. We help small businesses with technology that will make their organization more efficient. Often times businesses just don’t have the time to identify new technology, let alone resources to implement them. Identifying where you can make changes and improvements is essential to moving your company forward. It’s important to look at what you have in place and where upgrades to your technology might be needed. Here are just a few areas Odin Technologies can provide for your business:

Update Your Business Telephone System

Communication, both internal and from incoming customers is probably the single most important technology you have. But often, businesses limp by with old telephones and maybe even an older phone switch. But by upgrading to a current Business VoIP Solution, your organization can now have access to enterprise-class calling features for about the same monthly rate you are paying now.

 
Add or Upgrade Your WiFi
We can set up the WiFi for your employees and add a true guest WiFi for your customers. And make sure it is secure too. You don’t want your ‘guests’ accessing your printers or worse seeing sensitive servers or documents do you? Hackers often will use WiFi to infiltrate your network. So updating it and making it secure is vital to keeping your business safe. We can even direct your WiFi guest so when they access it, they are sent to a special web page with your company information on it. Talk about branding!
 
Install Network Attached Storage (NAS)
Setting up a NAS in your office will allow your employees to access ‘shared’ files and folders. In addition, it can be set up so each person has their own private directory for only their files. How about a special ‘read-only’ folder that contains your standardized forms, policies & procedures, or maybe pictures/video of the last office holiday party? We will also go over the huge benefits of setting up your NAS as a RAID. With a properly configured RAID, if a hard drive goes out, you will not lose your data!
 
Backup Design & Strategy
What is your current back up strategy? Many organizations just simply don’t have one! And it is not a matter of ‘if’ your hard drive will fail but ‘when’. We can analyze your true data needs and help design a backup strategy that makes sense to your business users. And as your data needs grow, we will advise you of the best practices to keep pace with it.
 
Move Your Business to the Cloud
The Cloud – it’s all the rage. But what is the cloud? Is it safe? Does it live on my desk, my phone? Is it in my computer? Can I access it if I don’t have internet service? What if my office burns down? Should I have a back up ‘in the cloud’ for disaster recovery? How do I access that backup? Odin Technologies will take the time to sit with you and explain in plain English what all these terms mean and provide you with the best options to meet your current and future business data needs.
 
Business Software Analysis
Are you using the software you currently own to its full potential? Chances are your specific market has specialized software that helps you run your business. But is it the best software for your business? Are you sure? Are their add on’s that might help with some of your business pains? Or maybe 3rd party options we can help integrate with your current software. We can navigate the technical and marketing jargon that many software vendors throughout and make recommendations that are not only cost-effective but have an ROI that makes sense to your bottom line.
 
Plan and Install Networked Security Cameras
Today there are many options from simple Ring Cameras to IP Cameras. However, with IP cameras you can store all the recorded videos at your office and access it when you need to. Remember us talking about a Business VoIP Solution? Some of the higher end VoIP phones have LCD displays on them. We can set them up so your phone acts as a monitor. EXAMPLE: You have a locked door in the back where you receive deliveries and an IP camera is watching said door. The delivery person presses a button (think doorbell) and your desk phone rings and displays a live video of who is at your back door. Press a button on your phone, and the door unlocks and lets the delivery person in. How is that for technology working for you!

 

These are just some of the solutions we offer. So what are you waiting for? – Make the move and have Odin Technologies manage some or all of these services for you. Contact us for a free needs analysis today!

 

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Odin Voip Solutions

What is VoIP?

The term VoIP is an acronym for Voice Over Internet Protocol. VoIP allows you to use the internet to place phone calls by sending voice data packets over the internet rather than by a traditional pair of analog copper telephone wires.

By upgrading your service to a true Cloud-Based VoIP solution from Odin Technoloiges you can get enterprise-class calling features for about the same monthly rate you are paying now. In fact, we often come in lower than what you would pay for phone service with Comcast, AT&T, Century Link, and Time Warner. But you will have TRUE VoIP service; not some box that you plug your old telephones into. You will now have access to some truly business-class phones, to go with your business class service.

Some of the features you will automatically have access to include:

Conferencing – Create virtual conference rooms with an unlimited number of users.

IVR – Customize interactive voice response prompts for customers to locate the appropriate staff member quickly. Or have a prompt for your business hours and directions to your location. (Press 1 for sales, 2 for accounting, 3 for hours and directions, 4 for …)

• Voicemail – Each phone or employee can have their own Voicemail box. But you can now have shared department mailboxes too.

• Ring Groups – Why ring one phone when you can ring a group of phones.

• Time-Based Routing – Your IVR can be based on time of day. (Different open vs. closed messages)

• Music on Hold – Select customize music for your customers to hear. And many more business features.

But how does a business navigate all of this? Let Odin Technologies help. We will sit down with you and explain what each feature offers. We will also conduct a small Business Analysis to target how telephony can help eliminate some of your business problems. Not sure the best way your IVR should work? We will go over it with you. Should you have individual or department mailboxes? We will review that with you too.

We believe you should implement features that will help your company run your business better. – not just because you have access to a fancy feature. In the end, you will have a phone system that is efficient and easy to use; Not bloated with so many features that it winds up being too complicated to use.

So what are you waiting for? Call us for a free needs analysis and let us install an enterprise-class phone service in your business today!

 

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Not sure if a VoIP solution is right for your business? Contact us today and we will help you make the right decision for your business.

cloud solutions

What is The Cloud?

The Cloud is all the rage. We hear it daily from many different sources. But what really is The Cloud? In simple terms, A cloud-based solution refers to on-demand:
• Services
• Computer Networks
• Data Storage • Resources
• Applications
 
All of the above can then be accessed via the internet or through another provider’s shared cloud computing infrastructure.
 
In the old model, your computer-stored everything on a local hard drive which was located inside of it. All your software (apps) and data lived on your physical, local, hard drive. Nothing was directly sharable with other users or computers. There was no network your computer plugged into and no such thing as the Internet. (that came later)

Today’s technology model is different but kind of the same. Simply put, instead of storing things on that local hard drive on your desktop computer, you are now storing and accessing data and programs over the cloud. You have options to store ALL or some of your data and programs (think software or apps) on the cloud. How much you store will be dependent on your specific needs and business requirements. – Keep in mind, the cloud can be thought of as just a metaphor for the Internet.
Here is how things work with a cloud solution.

 

cloud model

 

Who Owns The Cloud?
As a whole, no single entity owns the cloud. The reality is the cloud is a huge collection of servers housed in massive, acre-filling complexes spread across the world. Many of these centers are owned by some of the world’s largest corporations. Apple, Microsoft, Amazon, Google, and IBM all have invested huge sums in creating complexes you may be accessing today. You actually may already be using cloud applications if you use; Dropbox, OneDrive, Google Drive, and Amazon Cloud. The new cloud model essentially means that today much of our data sits on computers we no longer have physical access to like we did before when it all lived in that hard drive on your desktop computer. There are pros and cons to both models. And what you decided to store on the cloud will have much to do with how your business is run and possibly legal responsibilities; Think HIPPA, FIPs, SOX compliance.

 

What Should my Cloud Strategy Be?
That is a very good question. And the answer for your business may be entirely different than what is right for another. That is why Odin Technologies can offer you a FREE needs analysis. We will identify what your business truly needs and where the technology gaps are. We will then make recommendations and highlight what makes the most business sense and potentially has the highest ROI. We will also show you why those recommendations should help your business grow. We believe technology solutions should not be implemented just because they are fancy or cool. Technology should truly benefit your organization by either:
• Helping your workforce become more efficient
• Growing your business
• Making your brand stand out from the competition

In the end, it is all about the bottom line $$. So what are you waiting for? Contact us today to schedule your free needs analysis the first step towards growing your business. 

 

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upgrade your phone system

Still using an old rotary phone?

It Is Time To Upgrade That Old Business Phone System
 
If your company is using outdated phones, you may be risking your business and hurting your brand. Many organizations tend to hold onto old phone systems for 10 to 20 years or more. How your phone calls are routed, or as it is more commonly called telephony, is one of the most important technology pieces you can provide for your business.
No matter the size of your business, how your customers view your business is directly tied to how well your telephony is delivered. So if you are still picking up your old touch-tone office phone just to make voice calls, it may be time to think about updating your business phone system. Here are 5 reasons why you should upgrade to a VoIP Cloud-Based Phone Solution from Odin Technologies.
 
1. Cost Savings
The main reason most companies move up to a new VoIP Business system is the cost savings. A true VoIP system eliminates the extra cost to maintain separate voice and data networks and wires. There is no expensive phone switch to buy or maintain. And with a cloud-based voice system you only pay for the service as a monthly subscription; oftentimes for the same or LOWER price than you are paying with companies such as Comcast, AT&T, Time Warner, Century Link, etc.
 
2. Big Business Telephone Features
Let’s face it, your current phone system most likely has limited features. And if you want to add a new feature, chances are it requires a specific hardware component and system configuration to make it work. Not to mention an expensive engineer to install it all. And it adds to your cost. But in The Cloud, you can now have a wide range of big business features to help you stand out. Features like; Auto Attendants, Dial Plans, Voicemail Boxes, Conference Calls, Call Hunting, Ring Groups, and many more.
 
3. Your Telephony Grows As Your Business Grows
Scalability is easy with a Cloud-Based solution. You can easily add new phones as you add new employees. And as your business grows in terms of personnel and remote locations, VoIP phone systems make it easy to add users, offices, devices, numbers, services, and capacity without reinventing the wheel.
 
4. Remote Agents and Representatives
Connect your staff across multiple geographic locations, at home and even on the move. If your business has field workers, such as remote sales reps, the ability to easily connect a customer to them is important. When your customer calls looking for an employee who works remotely, it is embarrassing to recite a cell phone number to them. With our solution, you can press a button on the phone and transfer the customer directly to the reps mobile number; or any number!
 
5. You Are Future-Proofing Your Telephony
With Cloud-Based VoIP Service, the technology is updated automatically and there’s no expensive phone switch to replaced down the road. And a hosted system won’t go out of date. A recent study by Gartner has shown a rise in cloud-based business systems from 8% in 2013 to 33% in 2017. It’s also estimated that 66% of businesses will embrace the cloud by 2022. – It’s the future!
 
What Odin Technologies Can Do For You
Anyone can buy or sell a phone system. But choosing the right features for your company and configuring your telephony to do what your business needs is a different story. At Odin Technologies we will sit down with you at your business and go over what your telephony needs truly are. We won’t sell you something just because you think it is a good idea. We will work with you to make sure it makes business sense and the feature solves a business problem.
 
So what are you waiting for? Contact us today for a free consultation and needs assessment. We are only a phone call away.
 

So what are you waiting for? Call us for a free needs analysis and let us install an enterprise-class phone service in your business today!

 

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“People in any organization are always attached to the obsolete – the things that should have worked but did not, the things that once were productive and no longer are.”
– Peter F. Drucker
rip will smith

 


We recently lost one of the founding fathers of Ecometry. Of course, when the software first came to market it was called M.A.C.S. which stood for Merchandising And Catalog Systems – OH WHAT A SYSTEM! was the original motto.

I recall it was in the early 1980s that I first flew out to the humid Boca Ratton FL to get my first MACS training. The company I worked for was one of the first to purchase this new up and coming software. I remember meeting Will thinking about how his software was going to make my life a lot easier as the I.T. & Mail Order Manager of Creative Computers. It was one of many meetings. Although I have to confess it was maybe only once a year during one of the many user conferences I attended over the next 30 years. – Wow, I guess it has been a long time since this kid out of college attended his first MACS conference.

I will miss you Will.

I learned a lot from you

And I do what I do today because of you and a little piece of software I found called M.A.C.S

Wilburn W. Smith, thank you for all you taught me. You will be missed by myself and many catalogers around the world.

Richard Guerrero
Owner, Odin Technologies